Contact PhoneGriffin
Have questions? Need help? Our customer support team is here to assist you every step of the way.
Phone Support
Speak directly with our support team for immediate assistance.
1-855-GRIFFIN
Mon-Fri: 8AM-8PM EST
Live Chat
Get instant answers to your questions with our live chat feature.
Available 24/7
Email Support
Send us a detailed message and we'll respond within 2 hours.
support@phonegriffin.com
Response within 2 hours
Send Us a Message
Quick Answers
Find answers to the most common questions
How long does the selling process take?
From quote to payment, the entire process typically takes 3-5 business days. You'll get paid within 24 hours of us receiving your device.
What if I change my mind after shipping?
No problem! You can cancel your order anytime before we process payment. We'll ship your phone back to you for free.
Do you buy phones with cracked screens?
Yes! We buy phones in all conditions. Just be honest about the damage when getting your quote for the most accurate pricing.
How do I track my shipment?
You'll receive a tracking number via email as soon as you ship your device. You can also check your order status on our website anytime.
Our Locations
PhoneGriffin headquarters and processing centers
Corporate Headquarters
1455 Market Street, Suite 1600
San Francisco, CA 94103
1-855-GRIFFIN
hello@phonegriffin.com
Processing Center
2100 Woodward Avenue
Austin, TX 78744
1-855-GRIFFIN
processing@phonegriffin.com